Tom Spencer

MAY 6, 2018

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). For hospitals that are underperforming, how can they improve?

Healthcare 74

Healthcare Survey System Engineering 74

Harvard Business

JUNE 8, 2017

While Medicare has led the development of bundles in the U.S., It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. PBGH is a non-profit, employer-led organization that represents public and employer healthcare purchasers, including numerous Fortune 100 companies.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

OCTOBER 8, 2018

Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 16, 2017

Despite spending twice what other developed nations spend on a per capita basis for health care, the United States has a longstanding trend of having lower life expectancy, greater prevalence of chronic disease, and overall poorer health outcomes. One example illustrates this well.

Transportation 28

Transportation Methodologies Process Improvement System 28