Tom Spencer

MAY 6, 2018

Hospitals, health systems, and some private practice groups are working actively and diligently to improve patient satisfaction scores. The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). Process: Each Step Matters. Conclusion.

Healthcare 74

Healthcare Survey System Engineering 74

Harvard Business

JUNE 8, 2017

While Medicare has led the development of bundles in the U.S., It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. PBGH is a non-profit, employer-led organization that represents public and employer healthcare purchasers, including numerous Fortune 100 companies.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being.

Metrics 28

Metrics System Healthcare Culture 28