Business Consulting Agency

NOVEMBER 16, 2023

An easily accessible website streamlines this process, improving patient engagement and satisfaction. Education and Engagement Beyond being a digital business card, a professional website serves as an educational platform. Studies indicate that 77% of patients conduct online research before booking an appointment.

Healthcare 52

Healthcare Engineering Media Study 52

1 to 1

DECEMBER 22, 2021

In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. The good news for companies interested in improving their operations is that even small, incremental changes can make a big difference. Put employee needs on top.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Before you hire a data scientist or implement expensive machine learning software, have a face-to-face conversation with 15 customers.

Metrics 46

Metrics Engineering Efficiency Operations 46

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. But what I really enjoyed doing was – I’m really kind of that in-between guy.

Interviews 156

Interviews Company Marketing Operations 156