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How Avaya Turned Around Its Customer Ratings

Harvard Business

Disclosure: Although Avaya currently has no ties with Innovators International, my interest in Avaya’s remarkable turnaround was initially kindled by the dozens of conversations I had with many people at Avaya when the company was a partner with our organization.). It takes a major cultural shift in the company.

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7 Factors of Great Office Design

Harvard Business

An office environment reflects and reinforces a business’s core values, through the placement of different teams and functions and design elements that reflect culture, brand, and values. Sometimes these designs work well; however, research shows that this collaborative push may be too much of a good thing.

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Internal Hires Need Just as Much Support as External Ones

Harvard Business

This is surprising and unfortunate, because my research and experience shows that inboarding transitions are much more frequent, and often just as challenging as joining a new company. In part, it’s because little research has been done to quantify and elevate the issue. Why does it happen?