Rick Conlow

AUGUST 21, 2023

Culturally engrained employee recognition and appreciation matters in today’s workplace. Tanner Institute’s 2020 Global Culture Report showed that 87% of organizations with a strong recognition culture reported a positive employer brand. The company may have a toxic culture and employee praise is not a priority.

Training 69

Training Training Culture Leadership 69

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. For example, in one store, a challenge was how to get more walk-in customers. Shana Novak/Getty Images.

How To 37

How To Retail Productivity Sales 37

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2017

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Developing these sorts of metrics will not be quick or easy. Establishing reliable data sets with which to work takes time.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. How the best companies get up to speed. That represents an organizational, operational and cultural breakthrough, not just a digital one.

Engineering 28

Engineering Company Data Enterprise 28