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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

This model assists leaders in developing specific patient-centered ways to improve the patient experience through: culture changes, process improvements that support patients and staff, and. Journal of Nursing Care Quality, 23(3), 216-224. His free moments are spent traveling and enjoying sporting events with his wife and daughter.

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How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

Harvard Business

A good example of this is a 1981 article in Personnel Journal , which is now known as HR Focus. In 1998, the Supreme Court — citing the 1980 EEOC guidelines — explicitly addressed the issue of anti-harassment policies and complaint procedures in the Faragher v. City of Boca Raton and Burlington v.