Harvard Business

NOVEMBER 28, 2018

When employees are engaged, they display high levels of enthusiasm, energy, and motivation, which translates into higher levels of job performance, creativity, and productivity. In combination, these traits represent some of the core ingredients of emotional intelligence and resilience.

Emotional Intelligence 40

Emotional Intelligence Energy Ethics Study 40

Harvard Business

APRIL 18, 2017

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. But I was an “old-school” hotel guy and had never used Airbnb. Sounded good.

Industry 53

Industry Hotels Emotional Intelligence Meeting 53

Harvard Business

SEPTEMBER 1, 2016

Most started out as their company’s first salesperson, its first product developer, or both. Oberoi, founder of the Oberoi Group, a leading luxury-hotel company. Employees get special training in emotional intelligence, with two aims: listening with empathy, and understanding each guest’s unique needs.

Company 31

Company Hotels Emotional Intelligence Healthcare 31