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Customer intent is a treasure trove of actionable data hiding in plain sight

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Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC.

Data 29
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With Peace, Colombia Is Poised for Greater Prosperity

Harvard Business

“It’s a culture thing,” María Lacouture, the head of government economic development agency ProColombia, told me. We’d focus on, how can I develop in my area, in my business?” Banks often are unwilling to take the risk of financing small and midsize companies. annually for a decade.

Tourism 36
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What to Know About Doing Business in Iran

Harvard Business

Compared to most oil-rich countries in the Middle East, Iran has a diversified economy, its tourism sector is on the verge of a major windfall, and threats to its political stability are in decline. sanctions are delaying these projects being financed. sanctions and a fragile economy. However, remaining U.S.

Tourism 28