LSA Global

NOVEMBER 7, 2017

Step-by-step, it will lead you through the change process, improve your chances of beating the odds, and guide you toward success. #1. You will need processes, practices and systems in place to support the change process before you begin. Design change success metrics to measure progress toward the desired state.

Change Management 34

Change Management Management Process Improvement Metrics 34

Harvard Business

NOVEMBER 16, 2016

Our strongest motivation, however, was getting skin in the game to galvanize our 30,000 employees to achieve an excellent patient experience every time, and to create a forcing function for improvement, uncovering problems we were unaware of. Implementing the program has of course required careful attention to both human and process issues.

System 28

System Healthcare Financial Construction 28

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. What metric matters more: engagement or inquiry? That, of course, depends on what you want to learn and how you want to evolve your virtuous cycles. ” So they did.

Engineering 28

Engineering Company Data Enterprise 28