Course Development Metrics Process Improvement 
LSA Global
NOVEMBER 7, 2017
Step-by-step, it will lead you through the change process, improve your chances of beating the odds, and guide you toward success. #1. You will need processes, practices and systems in place to support the change process before you begin. Design change success metrics to measure progress toward the desired state.
Harvard Business
AUGUST 1, 2017
Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. ”We didn’t think a recommendation engine was necessary at the time,” said one of the company’s web developers. What metric matters more: engagement or inquiry?
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