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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Through this survey patients answer approximately 32 questions regarding their inpatient stay. ASHE conducted a survey of facility managers in 2015, and found that roughly half were part of their respective hospital’s patient satisfaction committee. In 2015, hospitals either lost or gained 1.5% ASHE monograph. Image: Pexels.

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How HR and Judges Made It Almost Impossible for Victims of Sexual Harassment to Win in Court

Harvard Business

HR professionals and management consultants jumped into the vacuum , promoting a variety of new antidiscrimination policies, complaint procedures, affirmative-action officer positions, and other structures as mechanisms for compliance with civil rights law. This approach may be misguided. City of Boca Raton and Burlington v.