Remove Chemicals Remove Efficiency Remove Metrics Remove Strategy&
article thumbnail

Don’t Be Tyrannized by Old Metrics

Harvard Business

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28
article thumbnail

The Comprehensive Business Case for Sustainability

Harvard Business

Yet executives are often reluctant to place sustainability core to their company’s business strategy in the mistaken belief that the costs outweigh the benefits. Managing risks therefore requires making investment decisions today for longer-term capacity building and developing adaptive strategies. In 2005, they launched a U.S.

Study 28
article thumbnail

Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

When care is delivered with less dignity, compassion, or efficiency than it should be the experience can easily be perceived as negative, even if the care is successful in strictly clinical terms. The goal must be a global patient engagement strategy. Correct care is not some absolute invariable value.

System 28