article thumbnail

Why you need a COO or operations manager

Asamby Consulting

Process improvement is necessary to bring the company back to what made growth possible in the first place: Good products and services. At the same time, she's responsible for performance on a granular level, at least indirectly via her direct reports. In this capacity, the COO operates as a form of General Manager.

article thumbnail

How People Analytics Can Help You Change Process, Culture, and Strategy

Harvard Business

The transformation office approached the country finance leaders with their findings and made them partners in process improvement for the rest of the subsidiaries. Managers often perpetuated a “sink or swim” culture that didn’t fit the company’s aspirations to be an inclusive, humane workplace.

Culture 51
article thumbnail

Value-Based Care Alone Won’t Reduce Health Spending and Improve Patient Outcomes

Harvard Business

Most health systems will need to manage a multitude of reimbursement methodologies. The increasing complexity of having to track performance for many different payment systems and meet different reporting requirements of quality and safety outcomes will likely increase administrative costs.