Change Management Metrics Operations Video 
Organizational Talent Consulting
APRIL 18, 2022
This TikTok video and news clip of a robotic server at Denny’s went viral with people on both sides of the debate. It is when leaders use facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone.
Harvard Business
AUGUST 19, 2016
On top of all of this is the way departments emphasize quantitative performance: metrics that place more value on crimes solved, arrests made, and tickets written than on harder-to-measure accomplishments, such as dangerous situations diffused or avoided. Police officers are not judged with 20-20 hindsight.
Harvard Business
SEPTEMBER 14, 2017
We found the Architects sustainably transformed a school by challenging how it operated, engaging its community, and improving its teaching. Typically, a half of this change came from recruiting new staff to resource growth, a quarter from reducing the number of supply teachers and a quarter from managing out poor performers.
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