article thumbnail

5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business

Kassir Hussain, former director of Connected Home, told us: “In a space that can often be confusing and frustrating to consumers, our focus on regular user interviews, meetings, tests, and demos allowed us to build a product that was simple, easy to use, and addressed real consumer needs.”

Media 51
article thumbnail

How Volvo Reinvented Itself Through Hiring

Harvard Business

“Technically, cars today are very different from ten years ago,” says Sällström, whom we interviewed for our book, Talent Wins. The result was clear: to move into the premium-brand tier, Volvo needed new people with different skills. “Once, you needed mechanical engineers.

Talent 28
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

KPMG Consulting Interviews and Culture

Management Consulted

Thankfully, everything stayed in a nice orderly fashion, the way accountants like it, after the audit portrayed Peat Marwick in a favorable light. Business Process Management. Change Management. KPMG CONSULTING INTERVIEWS & RECRUITING. Get yourself up to speed and grab an interview prep session here.

article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

And Gulati’s research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. At Harvard Business School’s Advanced Management Program. At best, they are able to respond in a somewhat coordinated fashion when customers come to them.