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Why you need a COO or operations manager

Asamby Consulting

Why you need a COO or Operations Manager. Either their operations have grown quite a bit or they are in the midst of growing. Many founders and CEOs ask us this question: Do I need an operations manager? But there are a few questions: Why is it necessary to hire an operations person?

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Getting Smart About Change Management

BCG

One industry that has been a huge beneficiary of all this turbulence is the change management industry. Companies in all sectors eagerly seek its services, on the premise that a tailor-made change program will improve the trajectory of their business. Unfortunately, change programs have a remarkably modest record of success.

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How to Use Reflection to Bring Out Your Best in the New Year

Organizational Talent Consulting

Like a computer operating system governs the computer's processing capability, our internal traits and attributes influence our external behaviors and habits. These assessments typically gather feedback from their leader, peers, and direct reports allowing comparisons between themselves and others. Journal of Work-Applied Management.

Journal 52
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Steps to Redesign Your Customer Experience

LSA Global

Understand the Current Customer Experience Just like any transformational change effort, successful customer experience redesigns start by doing a current state analysis to determine how employees and customers fully experience buying from and being served by you. This is where the leadership plays an absolutely fundamental role.

Metrics 36
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The 3 New Rules of Engagement For Leaders

Cheryl Cran

As leaders we cannot afford to have any of our team mates not be operating at their optimal performance. This is where leadership can use the power of visuals, competitor comparisons, and videos to show the changes that the company needs to make and communicates the impact to the employees.