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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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How to Manage Managers

Harvard Business

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. Here’s how you can fill in the gap and help your direct reports be great managers. What the Experts Say.

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The Right Way to Check Someone’s References

Harvard Business

Begin by saying something like, “We are seriously considering Mary to be a project manager here. For instance, “Nancy doesn’t have a lot of experience managing people”—how do you think she’ll do as a supervisor? Case Study #1: Solicit feedback from team members to focus your questions.