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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service.

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How to Manage Managers

Harvard Business

In some ways, managing managers is similar to managing anyone else — you need to align their goals with yours, provide feedback, and help them advance their careers, says Sydney Finkelstein, professor at Dartmouth’s Tuck School of Business and author of Superbosses: How Exceptional Leaders Manage the Flow of Talent.

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The Right Way to Check Someone’s References

Harvard Business

Case Study #1: Solicit feedback from team members to focus your questions. “By the time we talk to references, we are fairly certain that we want to hire the candidate,” he says. .” Case Study #2: Think about the role’s priorities and ask for specific examples.