Remove Case Studies Remove Culture Remove Emotional Intelligence Remove Operations
article thumbnail

Why CEOs Can’t Dance Redux

Rick Conlow

They operate in a bubble and do not attend the party. Yet, their work cultures produce 85% disengaged employees. Consider GM as a case study. According to Dr. Travis Bradberry, CEOs and other executives have the lowest emotional intelligence skills of all management levels.

article thumbnail

How to Develop Empathy for Someone Who Annoys You

Harvard Business

” Go “beyond your own worldview” and reflect on “what may be in his cultural background, education, family situation, or day-to-day pressures that’s causing him to behave this way.” ” To muster emotional empathy for that colleague, “find something in them to care about,” McKee says.

article thumbnail

The Right Way to Check Someone’s References

Harvard Business

Be sure to ask referees about the candidate’s soft skills and social and emotional-intelligence-based capabilities, says Fernández-Aráoz. But what you learn will help you get a sense for whether the candidate is “a cultural fit” for your organization.