1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

JUNE 7, 2017

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

ROI 28

ROI Metrics System Data 28

Tsavo Neal

JANUARY 25, 2018

Interview an expert. Interviewing a potential client. Case studies. ROI calculator. This is an efficient way to re-purpose your content and create more value out of what you’ve already produced. It can be as simple as a phone interview via Skype, which you record and upload to iTunes. Live Q & As.

Consulting 68

Consulting Advertising Case Interview Conference 68