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Case Math

Tom Spencer

In this post we outline some mathematical concepts that may prove useful for solving consulting case questions. Return on Investment: ROI is a performance measure that a company can use to evaluate the efficiency of an investment or to compare a number of different investments. (Source: Flickr ).

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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools. There are many ways to begin measuring your CX program.

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The Behavioral Economics of Why Executives Underinvest in Cybersecurity

Harvard Business

Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation.

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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Interview an expert. Interviewing a potential client. Case studies. ROI calculator. This is an efficient way to re-purpose your content and create more value out of what you’ve already produced. It can be as simple as a phone interview via Skype, which you record and upload to iTunes. Live Q & As.