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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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How to Manage Managers

Harvard Business

In some ways, managing managers is similar to managing anyone else — you need to align their goals with yours, provide feedback, and help them advance their careers, says Sydney Finkelstein, professor at Dartmouth’s Tuck School of Business and author of Superbosses: How Exceptional Leaders Manage the Flow of Talent.

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The Right Way to Check Someone’s References

Harvard Business

. “Even though you’re right 90% of the time, the 10% that you’re wrong”—if, say, a candidate has vastly overstated his qualifications or has other professional skeletons in his closet—“can be very damaging.” Case Study #1: Solicit feedback from team members to focus your questions.