Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added. “We put our people first so we can deliver an amazing experience for our customers,” said Bastian of Delta, named the top U.S. We define our business as an experience business.
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