1 to 1

DECEMBER 13, 2021

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics 26

Metrics Tools Case Interview Strategy 26

Tom Spencer

AUGUST 3, 2019

Here are some questions to ask your recruiter, interviewer or APM coordinator: How long has the APM program been around? If this is tough, ask the recruiter to set up chats with multiple potential managers. If the recruiter is willing to set up chats with multiple people, that’s generally a good sign.

Productivity 60

Productivity How To Recruiting Recruitment 60

Harvard Business

FEBRUARY 28, 2018

Forty years ago, two companies were known for aggressively recruiting minorities on college campuses: IBM and Xerox , both considered hot tech companies of that era. My senior year in college, a black sales rep from IBM encouraged me and a group of fellow black students to consider a career with the company. Hayon Thapaliya.

Metrics 33

Metrics Analysis Data Benchmarking 33

Harvard Business

MAY 8, 2017

Before describing those, let’s look at how we identified the exceptional firms that rose to the top of our ranking, a group we call the Transformation 10. We then narrowed the list to 18 finalists using three sets of metrics: New growth. How successful has the company been at creating new products, services, and business models?

Methodologies 53

Methodologies Culture Metrics Company 53