Show report: CX and EX inextricably linked, with empathy as the glue
1 to 1
MARCH 21, 2023
airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Another speaker who underscored the intersection of CX and EX was Penny Stoker, talent leader, executive functions, at global consulting firm EY. she told Customer Strategist Journal. It doesn’t work for employees.”
26 
Let's personalize your content