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JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Data 29

Data Apparel Automotive Balance Sheet 29

Harvard Business

MAY 8, 2017

How successful has the company been at creating new products, services, and business models? How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Core r epositioning.

Methodologies 47

Methodologies Culture Metrics Company 47

Harvard Business

OCTOBER 5, 2017

While flights of imagination from science-fiction writers, filmmakers, and techno-futurists involve things like flying cars and teleportation, in practice smart technology is making inroads in a piecemeal fashion, often in rather banal circumstances. Our hope is that it serves several purposes. The scores for each component were normalized.

Benchmarking 31

Benchmarking Government Policies Case Study 31