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A Tool to Map Your Next Digital Initiative

Harvard Business

Examples include defining and agreeing on new work practices, creating a blueprint for business processes, agreeing on changes to job roles and responsibilities, establishing new performance-management systems, training in new business skills as well as the more obvious training and education in using the new system, and so on.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

And what are the benchmarks of success? They shift their culture so that some of these ideas begin to permeate and shape the behaviors and actions of their employees. Those who get it right recognize that changing behavior requires a multipronged effort that ultimately shifts the culture of the organization.