article thumbnail

The Questions Executives Should Ask About 3D Printing

Harvard Business

Imagine the changes afoot in the pharmaceutical, medical device, automotive, and consumer electronics industries. What would be the cost/benefit of flattening your supply chain and moving production closer to your markets? How could digital printing improve your innovation, product development, and speed to market?

article thumbnail

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

Thirty percent of early AI adopters in our survey — those using AI at scale or in core processes — say they’ve achieved revenue increases, leveraging AI in efforts to gain market share or expand their products and services. Furthermore, early AI adopters are 3.5 Digital capabilities come before AI.

Survey 35
article thumbnail

A fast-evolving CX landscape reveals opportunities and challenges for brands

1 to 1

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

ROI 26