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A fast-evolving CX landscape reveals opportunities and challenges for brands

1 to 1

NOVEMBER 22, 2023

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

ROI

ROI Automotive Fashion Efficiency

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

Harvard Business

AUGUST 28, 2017

Thirty percent of early AI adopters in our survey — those using AI at scale or in core processes — say they’ve achieved revenue increases, leveraging AI in efforts to gain market share or expand their products and services. Furthermore, early AI adopters are 3.5 Digital capabilities come before AI.

Survey

Survey Tools Industry Automotive

A fast-evolving CX landscape reveals opportunities and challenges for brands

A Survey of 3,000 Executives Reveals How Businesses Succeed with AI

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