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Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Set up a simple workflow to manage customer requests. What to do. Don’t do it.

Metrics 48
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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. Today, US firms have less than 2% of market share in the multi-billion automotive lithium-ion battery industry. They’re an important basis of “bottom-up innovation.”

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

With the confirmation of Robert Lighthizer as United States trade representative, the long-delayed start of the formal process to begin renegotiation of NAFTA with Canada and Mexico can move forward. Congress of its intent to begin the process. Indeed, on May 18 the Trump administration notified the U.S.