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For Some Platforms, Network Effects Are No Match for Local Know-How

Harvard Business

On March 25 mighty Uber bowed out of Southeast Asia by selling its operation in several countries to local rival Grab. In 2016 the company sold its China operation to Didi Chuxing because of the fierce competitiveness of the local player. A year later, Uber admitted defeat in another region, selling its operation in Russia to Yandex.

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The Case for the 6-Hour Workday

Harvard Business

Traveling, often long-distance, to meet people face-to-face, when a phone call would suffice. The shorter workday forced the team to prioritize effectively, limit interruptions, and operate at a much more deliberate level for the first few hours of the day. Start: Do whatever it takes to start your engine. Set Realistic Expectations.

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Health Care Providers Can Use Design Thinking to Improve Patient Experiences

Harvard Business

Mary sought care at a large academic medical center with multiple entrances and towers; at times she was expected to travel long distances due to the sheer size of the facility. Mary faced an additional set of challenges once she got to the hospital. Each year approximately 3.6

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

In this article, we identify the barriers slowing the transition of episodic, in-person primary care to innovative models that separate care from location and that empower patients to take on more of their own care. Our view is that early conceptions of connected health and the patient-centered medical home (PCMH) traveled a flawed path.

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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. In much the same way, nobody calls a travel agency to book a simple flight anymore. This creates a dilemma for leaders. In this new era of automation, leaders will need to identify new sources of value creation.