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Developing a high-performing and agile leadership team to increase performance and profitability

Brimstone Consulting

To further scale the company and increase performance and profitability, the private equity firm identified the need to address operational inefficiencies, optimize the organizational structure, and develop a high-performing and agile leadership team. Two senior team members were onboarded. Let's talk CONTACT BRIMSTONE.

Agile 58
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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change. Projects are becoming more and more complex, so it becomes difficult and ineffective to address their complex needs with the only PM methodology.

Trends 52
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The 3 Pillars of an Effective Data Management Strategy: Monitoring, Tracking, and Reporting

Strategic Planning and Management Insights

By establishing a clear understanding of expectations and success metrics, your organization can ensure that everyone is working towards a common goal and contributing to the overall success of the organization. These practices are based on industry research and have proven to be effective in helping organizations achieve their goals.

Report 98
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How Avaya Turned Around Its Customer Ratings

Harvard Business

Embrace Agile Methods for Responding to Customers. The key to this transformation was an innovation approach common in the software industry: agile invention methodology. With an agile methodology, Avaya didn’t just speed up its workflow — it communicated better with its customers.

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Why John Deere Measures Employee Morale Every Two Weeks

Harvard Business

They do this with methods proven useful in accelerating software development, such as “ Agile ,” and which are increasingly being used for hardware product development, too. Deere’s marketing group has found such check-ins vital to staying competitive in its industry. Insight Center. Operations in a Connected World.

Metrics 45
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NewTV Is the Antithesis of a Lean Startup. Can It Work?

Harvard Business

But as Carlota Perez has so aptly described, all new technology industries go through an eruption and frenzy phase, followed by a crash, and then a golden age and maturity. With risk capital at a premium and the public markets closed, startups needed a methodology to preserve capital and survive long enough to generate revenue and profits.

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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

The contact center industry is driven by customer experiences that are easy, difficult, joyful, stressful and everything in between. Metrics only provide a superficial preview into the relationship between customers and associates, with the scores only reflecting a person’s feelings on a single interaction and not the brand.

Metrics 26