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Focus on Keeping Up with Your Customers, Not Your Competitors

Harvard Business

They’ve redesigned their core processes in the area of procurement (online shopping), talent acquisition (marketplaces), collaboration (social networking), market research (peer reviews), finance (mobile payments) and travel (room and ride sharing). Have you reinvented your core processes to the same degree?

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There Are 4 Futures for CMOs (Some Better Than Others)

Harvard Business

These efforts have enabled operational efficiencies, cost reductions, and greater agility, preparing companies for the next phase of digital transformation: driving growth. This is a break from the traditional paths of finance, sales, and operations to the top spot. Over: CMOs take over new responsibilities.

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Doing Business in a Post-Fidel Cuba

Harvard Business

With many state-run enterprises dependent on public subsidies, Cuba has attempted to shift workers to the much more agile private sector, but progress continues to be slow. Second, Cuba confronts the difficult task of unburdening its largely stalled state-led economy. How to know where the economy is heading.