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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change. Let’s now review the most common applications of the technology in more detail. notify a project manager of potential risks or upcoming bottlenecks, and more.

Trends 52
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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 37
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CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. Be agile when uncovering reasons for customer churn. What is a CSAT rating?

Metrics 26