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Our thought leadership predictions for 2021

The Source

The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. Here are our top three: A more agile mindset. Many firms will be in a much better position to pivot quickly towards new topic areas, supported by upgraded data collection systems and streamlined processes. …

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

In today’s data-centric digital landscape, intelligence is central to any business strategy, especially as we look towards 2024. According to PWC , talent, technology and data will set winning professional services firms apart from the competition. Bad data, in turn, leads to inaccurate timelines, estimates, budgets.

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5 retail strategies that are here to stay

1 to 1

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes. Prioritize and act on the most common call types or frustration points for customers with data analytics.

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Why the Insurance Industry Can’t Risk Overlooking Artificial Intelligence - SPONSOR CONTENT FROM COGNIZANT

Harvard Business

How Banks Are Capitalizing on a New Wave of Big Data and Analytics. Organizations can scale exponentially by using virtual assistants to help manage areas such as information search, data management, and process automation. Read more from Cognizant: What Consumers Want Online Now from Their Health Care Plans. Start small.

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The First Step to Fixing U.S. Manufacturing

Harvard Business

In fact, MGI analysis of financial data shows that large publicly traded US manufacturing firms, most of them multinationals with revenues greater than $500 million, averaged returns on invested capital of 22% from 1997 to 2013. As a group, the largest U.S. In some instances, the end results were firm closures and lost jobs.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. New products, data breaches, recalls, and inclement weather are just a few examples of the good, bad, and ugly of Black Friday shopping. Black Friday shopping is stressful.

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As Work Changes, Leadership Development Has to Keep Up

Harvard Business

Similar to the advance of “standardized process” in the early 20th century, digital is not just the new product to offer our customers (e.g., Similar to the advance of “standardized process” in the early 20th century, digital is not just the new product to offer our customers (e.g.,