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Customer intent is a treasure trove of actionable data hiding in plain sight

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By 2025, smart workflows and seamless interactions among humans and machines will be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work, predicts McKinsey & Company. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Data 29
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Automation Makes Things Cheaper, So Why Doesn’t It Feel That Way?

Harvard Business

More and more services are delivered by computers transacting with other computers, such as when we make travel reservations, when machines manage our investment portfolios by trading stocks on electronic exchanges, when we shop online, and when systems generate our news feeds and negotiate with other computers over what ads will be presented to us.

Retail 30