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SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. A recent poll suggests that financial services leaders see several items as the top CX issues facing the industry. But, is that good strategy to meet the current moment and prepare for 2023?

Financial 26

Financial Talent Training Training 26

Harmonious Workplaces

DECEMBER 5, 2023

Everywhere you look online during the 2023 holiday season, you’ll see three things: A ridiculous amount of ads for products you don’t need or want… but might buy anyway. What better time could employers have than to onboard new talent during a season of joy? Compilation videos of holiday decorating fails. Struggling to strategize this?

Recruiting 96

Recruiting Recruitment Talent Case Interview 96

Organizational Talent Consulting

JULY 24, 2023

The proven benefits of innovation include: increased competitive advantage improved operational productivity reduced costs and increased revenue improved commercial value enhanced problem-solving One modern innovation that is impressive to watch is SpaceX's reusable Falcon 9 (watch the video below). Organizational Talent Consulting.

Culture 52

Culture Leadership Journal Study 52

Progressus

OCTOBER 27, 2023

Professional Services Overview Professional services firms – such as IT professional services firms, marketing/PR firms, or legal or financial advisers – are at an inflection point. According to TSIA’s 2023 State of Professional Services report , services services remain at the core of professional services orgs across the spectrum.

Industry 52

Industry SMB Software Talent 52

Organizational Talent Consulting

AUGUST 7, 2023

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. To maximize their technology and talent investments, organizations need a culture that aligns with data-driven decision-making (Bartlett, 2013).

Culture 52

Culture Financial Leadership Deloitte 52