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DECEMBER 22, 2021

Meeting employee needs and equipping them with the right tools with be critical in 2022. In the training and development phases, employee or trainer performance metrics can be analyzed to find positive and negative outliers in performance during training and in live environments. Eliminate waste from operations.

Strategy 26

Strategy Strategy Strategy& Talent 26

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JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. The more operational distance, the more organizational siloes. Send-off in style.

Conference 29

Conference Culture Operations Metrics 29

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MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Stoker said during a briefing with analysts, media, and investors. “So “We put our people first so we can deliver an amazing experience for our customers,” said Bastian of Delta, named the top U.S.

Report 26

Report Healthcare Airlines Trends 26