Kates Kesler

APRIL 7, 2022

Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Efficiencies are lost in the cost of overhead. Programs and staff grow. An Example.

Agile 65

Agile Enterprise Metrics Talent 65

Epicflow

JUNE 28, 2023

More and more business organizations are becoming data-driven – they are leveraging technology and data to gain actionable insights, improve operations and decision-making, and as a result achieve better outcomes. availability, performance, competences), etc. References Alexander, M. Retrieved from: [link] Ermakova, T.

Data 52

Data Management Resources Software 52

1 to 1

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.

How To 52

How To Metrics Talent Policies 52

Organizational Talent Consulting

AUGUST 7, 2023

According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Leaders must be able to operate both within and upon the organization's culture. McGraw-Hill. HarperCollins Publishers.

Culture 52

Culture Financial Leadership Deloitte 52

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Eliminate waste from operations. And the contact center industry is not exempt. and elsewhere.

Strategy 26

Strategy Strategy Strategy& Talent 26