2016 Culture Finance Process Improvement 
Harvard Business
AUGUST 2, 2018
Perhaps “you are being suffocated by a culture that wants to keep you in a state of being perpetually obsessed with your career,” Petriglieri says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”
Harvard Business
NOVEMBER 16, 2016
In November 2015 Geisinger Health System launched its ProvenExperience program – a wide-ranging cultural and process reengineering initiative whose long-term goal is not just to assure the best customer experience in healthcare, but to offer the best customer experience of any industry.
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