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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Some ways to improve night-time noise include introducing practices for staff such as guidelines for night-time care, quiet voices, and procedures for resupply and equipment movement. Journal of Nursing Care Quality, 23(3), 216-224. A total of 105 surveys were completed between April 24 and May 4, 2015, for a response rate of 10.5

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Younger and Older Executives Need Different Things from Coaching

Harvard Business

We examined data from 72 executive coaching engagements we conducted from 2008 to 2014. Our study was published in Consulting Psychology Journal in December 2016. Our data included executives’ scores on personality and emotional intelligence assessments, interviews with their managers and HR, and our case notes.

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Why Do So Few Women Edit Wikipedia?

Harvard Business

In 2008, a survey found that less than 13% of Wikipedia contributors worldwide were women. They analyzed a subset of the original 2008 survey data to see whether the experience of editing articles differs for women and men, and whether this influences how much they edit. The results were published in the journal Sex Roles in January.

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