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Leading by Lending a Hand to Others

Harmonious Workplaces

I read this book in 2004 or so during my MBA studies and picked it up again to refresh my knowledge of The Five Practices of Exemplary Leadership® (2012). Ted Lasso: An Empathetic Leadership Paradigm The Apple TV series Ted Lasso exemplifies empathetic leadership, contrasting with traditional coercive methods in sports.

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Front-Line To C-Suite | Inside The Heart and Mind of Former Disney COO and Experience Steward Jim MacPhee

Consulting Matters

If you're an org looking for leadership, culture, experience, and transformation, connect with Jim. In the spring of 2002, Jim returned to Walt Disney World® , and in 2004 was promoted to Vice President of Park Operations Development, Optimization, and Standardization. If so, schedule a call with me!

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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

This model assists leaders in developing specific patient-centered ways to improve the patient experience through: culture changes, process improvements that support patients and staff, and. Report to the Center for Health Design, (2004). His free moments are spent traveling and enjoying sporting events with his wife and daughter.