article thumbnail

Looking Beyond Short Term Financial Metrics (Nigel Lake, Part 2 of 10)

Tom Spencer

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of my colleagues at Pottinger held an iPhone in his hand in about 2003, which was four years before Apple had the iPhone, except that the iPhone said Nokia on the bottom of it. Tom: Oh really?

Metrics 60
article thumbnail

The Ultimate Question 2.0 Book Review

Management Consulted

Even as recently as 2006, the concept of measurement, management and their impact on philanthropy was not considered a key tool to business development – that’s why The Ultimate Question 2.0 The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003.

Bain 100
article thumbnail

LGBT Equality Consulting Firms in the US (2019)

QEmploy

The protection of LGBT employees does not only serve as an act of acceptance, it also contributes to the development of the business. These include LGBT metrics, evaluation mechanisms, diversity training programs, as well as gender transition guidelines. Read also: Best IT Development Podcasts 2019 for Consultants ].