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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. His free moments are spent traveling and enjoying sporting events with his wife and daughter. Image: Pexels.

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Gorillas in our Midst

Tom Spencer

Matthew is pursuing a Masters in Management following a bachelor’s degree in psychology and has over ten years of experience in education and sports process improvement. Management Consulting'

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How to Beat Mid-Career Malaise

Harvard Business

.” It could be that you need to seek self-worth and life satisfaction outside of work — perhaps through your family or faith, a charity you support, or a project, hobby, or sport you’re passionate about. True, it’s not the way most ambitious and “successful people” are conditioned to think.

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