article thumbnail

Gorillas in our Midst

Tom Spencer

Consult widely with a range of people to help you see aspects of a problem that you might have filtered. This article was written by Shishir Pandit , Editor and Deloitte Strategy Consultant, and Matthew O’Sullivan, President of the Global Consulting Group at Melbourne University. Management Consulting'

Retail 127
article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. His free moments are spent traveling and enjoying sporting events with his wife and daughter. Image: Pexels.

article thumbnail

How to Beat Mid-Career Malaise

Harvard Business

.” It could be that you need to seek self-worth and life satisfaction outside of work — perhaps through your family or faith, a charity you support, or a project, hobby, or sport you’re passionate about. True, it’s not the way most ambitious and “successful people” are conditioned to think.

How To 52