article thumbnail

"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

The authors state that companies adopting business process reengineering are so focused on the future state that they ignore a thorough analysis of the current state. And finally, one last benefit of process mining: Process mining also contributes to reducing non-value-add activities and eliminating manual reporting efforts.

Software 124
article thumbnail

Deep Dive into Hypothesis-based Problem Solving

Tom Spencer

Aim for the right balance Don’t define an ‘analysis required’ in a way that is not sufficient to prove or disprove the hypothesis. For example, if your hypothesis is “Eliminating duplication will save $1M in 12 months”, then your analysis required should not be something vague and generic like “Process analysis”.

article thumbnail

B2B sales will never be the same

1 to 1

In the same Tech Tide report, Forrester recommends six technologies where sales organizations should invest to keep up with the changing sales landscape. Keywords and trends, customer sentiment, and process analysis can help improve sales engagements and improve future interactions on the phone or through digital channels.

B2B 29