Harvard Business

OCTOBER 17, 2016

What she learned informed her strategy for the turnaround, which she then communicated through a series of town halls, roundtables, and memos. In fact, she logged nearly 200,000 miles that first year as she traveled to each site to share the strategy and reignite enthusiasm about the future of Xerox. Hope rekindled. Energy returned.”

Turnaround 28

Turnaround How To Survey Enterprise 28

Harvard Business

MAY 30, 2016

When I was heading Organization and Management Development at Pepsi International, I would encourage our international executives to study local comedy shows. We traveled together. We all went to Uganda [one of their key operations]. “We started meeting in each other’s homes every few months.

Culture 28

Culture Turnaround Interviews Hotels 28

Harvard Business

FEBRUARY 2, 2017

Senior executives tend to be shielded from organizational problems and data; they are given limited and filtered information about their operations, employees, and customers. These CEOs become supported by a team of “yes-sayers,” people who don’t push back on bad decisions or offer different opinions.

How To 28

How To Turnaround Banking Meeting 28

Harvard Business

FEBRUARY 24, 2017

The CEOs in our study were adept at telling their company’s story. Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. Adopt a Both/And Performance Mindset.

Metrics 32

Metrics Study Financial Operations 32

Harvard Business

DECEMBER 22, 2016

Obama nominated Robert McDonald , an Army veteran and experienced executive who had honed his leadership skills during a 33-year career at Proctor and Gamble, to attempt the difficult turnaround. A Harvard Business School case study that Robert Huckman, Sam Travers, and I wrote earlier this year documents what came next.

Culture 28

Culture Leadership Resources Healthcare 28