Harvard Business

FEBRUARY 24, 2017

Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. ” Many CEOs in our interviews emphasized the importance of choosing the right metrics to support both/and decision making.

Metrics 30

Metrics Study Financial Operations 30

Harvard Business

JULY 20, 2016

against the average scores for those metrics from all the executives in our worldwide database. This company, which stretched into all sorts of industries and markets, offering numerous strategic challenges, should have been an ideal training ground for executives. What we found was an incredible paradox. You and Your Team Series.

Turnaround 28

Turnaround Engineering Leadership Case Interview 28

Harvard Business

MAY 18, 2017

I’ll fast-forward through the next decade, when Garvin, trained in operations, helped to answer the question much of America was obsessed with at the time: How Japanese automakers could make higher-quality, more-reliable cars than Americans, while charging less for them.

Management 30

Management Turnaround Engineering Benchmarking 30