Harvard Business

MAY 25, 2016

By looking at detailed sales data from 40 companies in technology-related industries, we have identified guidelines for the optimal amount and type of sales support and management. This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management.

Sales 35

Sales ROI Efficiency Operations 35

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit. In short, it refers to bots that imitate human tasks.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime. Rather than trying to make blanket improvements, a narrow focus can illuminate which areas will drive the most CX improvement and ROI.

Retail 26

Retail Strategy Strategy Strategy& 26