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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

By looking at detailed sales data from 40 companies in technology-related industries, we have identified guidelines for the optimal amount and type of sales support and management. This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management.

Sales 40
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Brands can achieve triple digit ROI from RPA and other CX automation tools. In short, it refers to bots that imitate human tasks.

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5 retail strategies that are here to stay

1 to 1

Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime. Rather than trying to make blanket improvements, a narrow focus can illuminate which areas will drive the most CX improvement and ROI.

Retail 26
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Avoiding Costly Business Mistakes With Consultants

Business Consulting Agency

Their expertise spans strategic planning, financial management, operations, and beyond. Case Studies: The Tangible Impact of Business Consulting Financial Turnaround: A struggling manufacturing company sought the expertise of a business consultant to address financial challenges.